Terms of Service

01 — Scope of Work

Understanding and Defining Scope of Work

At Woyce AI, we prioritise clarity and transparency when defining the technical development scope. For promising collaborations, we're happy to hold multiple discussions via Zoom, Slack, or email to fully understand the scope of work expected from us.

The more detailed the information you provide — including finalised designs and technical specifications — the smoother the development process. Once we gain sufficient clarity, we will prepare and share our detailed understanding of the project.

02 — Development Environment

Development Environment

All development work is carried out on a staging server set up by Woyce AI. We share progress updates at pre-agreed milestones, along with a link to our development server.

Clients are asked to share feedback only when prompted by our team. Feedback shared prematurely may go unaddressed — or may be treated as a Change Request if it forces changes to work already in progress. We encourage a cooperative review process once all tasks, including QA testing, are complete.

03 — Adherence to Scope

Strict Adherence to Scope of Work

Once the scope is defined and agreed upon, Woyce AI ensures strict adherence to it. Any deviation or additional work will only be carried out upon written confirmation and may incur additional costs.

• All changes require written approval before work begins
• Change Requests are scoped and priced separately
• Work outside scope will not be performed without a new agreement
• Approved scope changes do not reset timelines retroactively

04 — Confidentiality & NDA

Project Confidentiality and Non-Disclosure

Woyce AI respects the confidentiality of all clients. All shared project information, communication, and documentation will remain strictly confidential. We will not contact your end customers or share project details externally without your explicit written permission.

Clients maintain full ownership of their project assets at all times. We do not claim any intellectual property rights over deliverables once full payment has been received.

• No project data shared with third parties without consent
• NDA available upon request for sensitive engagements
• Source code, designs, and credentials kept in secure access-controlled systems
• All team members sign confidentiality agreements

05 — Quality & Bug Fixing

Quality Control and Bug Fixing Support

We have a dedicated QA team responsible for functionality testing and visual accuracy based on the defined scope of work. Testing is conducted across Chrome, Firefox, Safari, and Microsoft Edge.

We provide 2 months of free bug-fixing support after project sign-off, covering issues within the defined scope. Bugs arising from client-side modifications are excluded from this warranty.

06 — Communication

Communication and Response Time

All official communication is managed through email, Slack, or scheduled video meetings. Each project is assigned a dedicated project manager to handle discussions and coordination.

• Typical response time: within 1 business day
• Live meetings must be scheduled in advance
• Clients are expected to respond promptly to avoid delivery delays
• Task delivery depends on team availability and resource allocation

07 — Timeline & Delays

Timeline and Delays

We provide realistic, achievable timelines based on project complexity and resource availability. We do not commit to timelines we consider infeasible.

Meeting our delivery dates depends on timely receipt of designs, specifications, feedback, and milestone payments. Any delay in these areas may cause the project to be paused and our team reallocated to other assignments.

08 — Payment Terms

Payment Terms

All projects require advance payment prior to the start of development. The percentage of advance depends on project size and complexity. For phased projects, milestone payments must be cleared on time. Failure to do so will result in the project being paused until dues are cleared.

We accept payments via PayPal or Bank Wire Transfer. Account and payment details are included in every invoice shared with the client.

Purchase orders should be addressed to:

These terms cover Woyce's development services. AIVA, our AI receptionist product, is governed by its own terms of service and privacy policy.

09 — Final Payments & Transfer

Final Payments and Transfer of Code Files

Final payments must be made in accordance with agreed terms. Code and project files will only be transferred upon receipt of all pending payments. In cases where development is done directly on the client's server, we require 100% payment upfront.

• All deliverables held until full payment is confirmed
• Server deployments require 100% advance payment
• Source code ownership transfers upon final payment receipt
• Partial deliveries do not imply waiver of outstanding dues